Frequently Asked Questions

Yes, we hold a current Georgia Master Plumber License and comprehensive general liability and workers’ compensation insurance. This protects both you and our technicians if any unexpected issues arise during your repair or installation. We’re transparent about our credentials and verify them with every new customer before any work begins. Contact us at 678-787-1605 to confirm our licensing details anytime.

We offer free estimates for all plumbing repairs and installations, so you know exactly what to expect before we start. Our pricing is straightforward with no surprise charges, rush fees, or hidden line items. During the estimate, we walk you through the scope of work, materials, labor costs, and timeline so you can make an informed decision. Call 678-787-1605 to schedule a free assessment at your convenience.

We stand behind all our work with a comprehensive service warranty that covers labor and materials for leak repairs and sewer cleaning. If an issue reappears within the warranty period, we return to fix it at no additional charge. We also guarantee our workmanship meets Georgia state plumbing codes and industry standards. Your investment is protected, and we’re committed to solving the problem correctly the first time.

A standard water heater installation typically takes 2 to 4 hours, depending on your current setup and whether gas or electric work is needed. Tank replacements usually finish within one business day, while hybrid or tankless systems may require additional time for specialized connections. We schedule installation at your preferred time and handle all permits and inspections required by Atlanta municipal code. We’ll provide an exact timeline during your free estimate so you can plan accordingly.

For most repairs and installations, we recommend you be present to discuss any issues we discover and approve any additional work beyond the original scope. However, if you provide clear access and detailed instructions, we can complete many projects without you there. We always call before arriving and confirm the final details with you before closing up. Your peace of mind and home security are our priority, so let us know your preference during scheduling.